Job Description – Senior Trainer

Location: Cardiff/London

Function: Customer Success

Reporting to: Chief Customer Officer

Company Description

Aforza is a groundbreaking, fast-growing cloud company focused on transforming the Consumer Goods industry. Backed by key Silicon Valley investors and built-in partnership with Salesforce, the worldwide leader in cloud business applications, Aforza helps Consumer Goods companies drive significant positive commercial transformation.

At Aforza, our values and culture are aligned with how we see the world, and our commitment goes way beyond building great cloud solutions. Yes, we want to build applications that our users love, but we also want to make the world a better place. We not only enable our clients to be more efficient and effective but are also building meaningful partnerships focusing on helping our clients reduce waste by providing best in class intelligence and automation wherever they conduct their business.

Role Purpose

The Senior Trainer will lead the design, delivery, and continual improvement of Aforza training programs across customers, partners and internal teams. This role is pivotal in ensuring successful product adoption, enabling partners to deliver confidently and keeping Aforza staff aligned with our latest product innovations.

Responsibilities

Customer & Partner Training

• Deliver engaging training sessions to customers and partners across all Aforza solutions.
• Tailor content to different user groups (field reps, trade marketing, IT, and leadership).
• Ensure high adoption through hands-on learning and scenario-based exercises.

Internal Training

• Deliver structured onboarding and product training to Aforza staff.
• Act as the conduit between Product and the wider organisation, ensuring all staff remain up to date on new releases and innovations.
• Provide feedback to Product Management on training gaps, usability, and adoption challenges.

Curriculum Development & Management

• Develop and maintain the full curriculum of Aforza training courses across CRM, Retail Execution (REX), Trade Promotion Management (TPM), and Analytics.
• Create supporting materials including user guides, eLearning modules, and interactive assets.
• Maintain training relevance by incorporating feedback and aligning with product roadmap updates.

Standard Trainer Responsibilities

• Plan, organise, and deliver high-quality training workshops.
• Assess participant performance and measure training effectiveness.
• Manage training logistics, scheduling, and certification processes.

Required Skills & Experience

• Proven track record as a Trainer in technology or SaaS organisations, ideally within CRM, Retail Execution, TPM, or Analytics.
• Strong instructional design skills – ability to create engaging, interactive learning content.
• Excellent facilitation skills, both face-to-face and virtual.
• Strong communication and stakeholder management skills, with the ability to adapt style to different audiences.
• Ability to collaborate closely with Product, Customer Success, and Partner teams.

Preferred Skills

• Experience in Consumer Packaged Goods (CPG) or related industries.
• Understanding of field sales processes, promotion execution, and trade marketing.
• Knowledge of Salesforce and CRM Analytics.
• Certification in training methodologies (e.g., Train the Trainer, instructional design).

Why Join Aforza?

At Aforza, you will be part of a fast-growing, innovative team helping consumer goods companies transform their field execution and trade investment management. This is a unique opportunity to shape how our customers, partners, and staff engage with the Aforza platform while developing your career in a collaborative, forward-thinking environment.

Aforza is committed to providing a comprehensive and competitive benefits package to our employees. We offer:

• Competitive salary and performance-based bonuses.
• Comprehensive health, dental and vision insurance.
• Generous paid time off and holidays.
• Retirement plan with company matching.
• Opportunities for professional development and growth.
• A collaborative, inclusive, and rewarding work environment.

Want to apply?

Register your interest for this position using the form below.

Thanks very much for considering Aforza!