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IT Engineer

ChowNow

ChowNow

IT, Education
Los Angeles, CA, USA
Posted on Friday, June 7, 2024
About Us:
ChowNow’s vision is to become the leading North American platform connecting diners and independent restaurants for at-home dining. The ChowNow Platform continues to grow its product offerings and bring restaurants and diners closer together. Our marketplace provides a commission-free ordering for restaurants nationwide and diners with an ever-growing selection of independent restaurants. Our demand network provides diners with the ability to order where they’re already online, including Google, Yelp, Instagram, Snap, and many others. And our white-labeled online ordering system provides restaurants with a branded experience for diners on their website and their own iOS and Android apps for a reasonable monthly fee regardless of order volume. To date, we’ve created over 20,000 apps for our restaurant partners – something that’s never been done before in our category. We operate this way because of our belief in being fair, sustainable, and equitable with our restaurant partners and the same goes for our culture.
Diversity, teamwork, and mutual respect are among our core company values. We pride ourselves on giving our teams plenty of opportunities to make their mark.
Join us and help ensure ChowNow becomes the diner’s first choice for socially responsible online ordering. Together we can preserve neighborhood flavor, one restaurant at a time.
About the Position:
As an IT Engineer, you’ll support the entire organization with software, equipment, and services that will empower our employees to do their best work. This is a role that maximizes learning in everything related to IT and scaling operations at a high growth tech company while helping build a product you can be proud of.
The IT Engineer owns everything employees need for full productivity. Every day is different, and we hope that’s an exciting premise for you – in one day, you could be helping create new IT automation, assist with hardware issues, roll out new software, and find new ways to support remote and on-premise work. You’ll know you’re successful when internal clients can count on reliable day-to-day customer service. IT is a critical part of the employee experience, and our mission is to build a great place to work.
Our ideal candidate is first and foremost a service-oriented helper. We’d also like to see high tolerance for ambiguity and an analytical mind: you should constantly be asking yourself ‘How can I make this better?’, no matter what you’re working on. Most of all, we hope you’ll bring willingness and enthusiasm for upholding our values and helping build a truly amazing workplace.
Reports to the IT Manager; No direct reports
This is an onsite role with a 5 days a week in office requirement.
What We Love About You:
You put restaurants first. You deeply understand the importance of local restaurants and put them at the center of everything you do. You aim to help them not only survive but thrive.
You celebrate diversity. You recognize that diversity and inclusivity matter. You’re committed to progress, which means everyone gets the support and resources they need, no matter who they are. You have an ability to listen to other team members' ideas and can thrive in an environment that embraces individuality. Everyone’s voice counts.
You raise your hand. You consistently go above and beyond what is asked of you. You help your peers accomplish their tasks while also excelling at accomplishing your own. When you have a smart idea, you raise your hand and share it.
You keep reaching. You set clear ambitious goals. You don’t allow yourself to become complacent with where you’re at and what you’ve done, so you seek out new opportunities and challenges.

Specifically, you will:

  • Work directly with ChowNow staff to identify issues with hardware, software, and IT services
  • Provide excellent customer service to internal clients and communicate effectively with management, team leaders, and other team members within the department
  • Respond to help desk issues from users
  • Administer SaaS accounts, user provisioning, permissions, and billing
  • Work with IT leadership by proposing the use of new services or hardware to maximize productivity and efficiency
  • Set up, monitor, and troubleshoot audio-visual systems for company meetings and speaker events, including webcasting where required
  • Configure, support, and monitor logical and physical networking layers
  • Be available in occasional off-hours to respond to help with audio-visual for special events and IT emergencies
  • Use change management process to effectively manage change and roll-backs if necessary
  • Automate repetitive processes through the use of APIs, scripting, and automation tools
  • Manage 3rd party application user-provisioning, permissions, and inventory
  • Identify key areas for improvements in our software and hardware stack and collaborate with external vendors to test new solutions with POC’s and test-user groups
  • Work with the Security Team to implement key security policies and profiles consistent with best practices

Within 1 Month, You’ll:

  • Progress through our Ramp Camp (ChowNow’s New Hire Onboarding Experience)
  • Familiarize yourself with all ChowNow IT tools and services
  • Understand typical ChowNow issues and think about ways to streamline our support, onboarding, application, and escalation processes

Within 3 Months, You’ll:

  • Identify key projects and set timelines for completion
  • Familiarize yourself with our IT automation tools
  • Be comfortable running IT new hire orientation and onboarding new users

Within 6 Months, You’ll:

  • Review Networking setup and suggest improvements
  • Monitor and support IT Automation tools
  • Contribute to IT Knowledge Base
  • Ensure SLA is adhered to and make adjustments as needed to ensure the highest level of service

Within 9 Month, You’ll:

  • Successfully complete a key project that results in significant improvement in customer satisfaction or IT responsiveness
  • Become a Subject Matter Expert in at least one key IT responsibility
  • Ensure application access is limited to corporate-owned and approved personal devices by integrating with our MDM (JAMF) and application gateway products and establishing policies for personal devices

You Should Apply If:

  • You have 2+ years of experience supporting Apple devices running macOS with some knowledge of Windows 10 and Apple iOS devices
  • You have strong working knowledge of networking and endpoint security
  • You are comfortable with at least one IT automation tool and/or scripting language and experienced in troubleshooting a variety of SaaS, automation and end user applications
  • You are familiar working within corporate compliance requirements
  • You are detail oriented and care about the quality of work you produce
  • You are motivated to work with a diverse team across disciplines to build positive, productive relationships and deliver scalable IT solutions

About Our Benefits:

  • Expected Hourly Rate: $31.97 - $35.34
  • Ongoing training and growth opportunities.
  • A "Best Place to Work" winner multiple times where we focus on creating a great employee experience.
  • Rock solid medical, dental, and vision plans.
  • Mental Health Coverage - we offer several programs to support your mental health and wellness goals.
  • 3 weeks paid vacation; paid holidays; we expect you to work hard, but still enjoy your personal life
  • 7 weeks of baby bonding time for all new parents (within the first year of birth or adoption), 8 Weeks of Paid Pregnancy Leave.
  • 401(k) Matching
  • Employer-contributing student loan assistance program or continuing education reimbursement program
  • Commuter benefits (including Uber Pool).
  • Employee Stock Incentive Plan.
  • Pet insurance for your fur babies
  • Quarterly Industry Events (Women, LGBTQIA+, Diversity, Inclusion).
  • Consistent & fair leadership: we’ll share info, set clear goals, show you respect, and treat everyone fairly.
  • Enough freedom to spread your wings while still holding you accountable.
  • Fully stocked kitchen and cold brew on tap
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. This is not intended to be an exhaustive list of all responsibilities, duties and skills required.
As one of ChowNow’s core values, “Celebrates Diversity”, we are committed to an inclusive and diverse work environment. ChowNow is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.
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