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Account Resolution Specialist - Remote

Credit Key

Credit Key

Customer Service
United States
Posted on Saturday, June 15, 2024

Credit Key’s mission is to deliver a superior business payment experience at B2B point-of-purchase. Our core product allows B2B merchants to offer buy-now-pay-later financing at ecommerce checkout.

About the Role

Credit Key is seeking an experienced account resolution specialist to join our risk team. This position reports to the Sr. Manager of Loss Control and is responsible for performing a variety of (B2B) collection tasks on delinquent accounts.

What you'll do

    • Contact delinquent customers via phone and email to resolve outstanding debt
    • Negotiating repayment terms to resolve delinquency within allowable timeframes
    • Timely and accurately process ACH and debit card payments
    • Maintain documentation of all collection activities
    • Ensure reported bankruptcies are logged according to outlined procedures
    • Investigate and resolve any collection billing discrepancies or disputes
    • Work with customer support and collections partners to resolve collections related issues that may arise
    • Performs other duties as assigned