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Customer Success Manager

Duro Labs

Duro Labs

Los Angeles, CA, USA
Posted on Monday, April 22, 2024

Duro is on a mission to fundamentally change the future of hardware development, helping teams develop 3x faster and save 25% in supply chain costs. Our cutting-edge Product Lifecycle Management platform helps hardware teams move with agility, make timely decisions, and build disruptive products.

Backed by top investors, Duro is a forward-thinking group of innovators where collaboration and open communication are the norm. We're all about advancing boundaries, learning from each other, and making a real impact on the future. We’re headquartered in Los Angeles and are looking to grow our team.

What You’ll Do

  • Design, manage, and execute the onboarding and product integrations for new customers
  • Drive and promote account growth, user engagement, retention, and success for customers by owning and partnering with sales, product, and engineering teams.
  • Handle technical questions or objections, providing solutions to address customer needs and teach customers how to maximize the platform’s value
  • Consult regularly with customers to understand their needs and pain points and develop strategies to proactively problem-solve.
  • Identify gaps between best practices and actual product utilization and clearly communicate recommendations that enable the customer to fully adopt Duro’s solution.
  • Serve as the “voice of the customer” and provide feedback to product and engineering teams on how we can best serve our customers.