HONK is a fast growing technology company disrupting the roadside assistance space. We are a group of out of the box thinkers and doers, driven by an immense passion to challenge the old ways by working together to bring innovative changes that impact the lives of others. We work in a creative environment where everyday is rewarding knowing we’re assisting people in their true moment of need, stuck on the side of roads, helping them get back to conquering their day.
The Alpha Team is an elite unit within HONK’s Call Center group that is responsible for much of HONK’s day-to-day financial success. At the heart, this team is the enforcement arm of HONK’s service provider policies, ensuring that providers are following the processes and procedures for service changes, additional charges, and storage, and ensuring that HONK, its clients, and customers are being treated fairly by the service provider network.
The Network Operations Supervisor will support our frontline teams with supervisory-level support. The Alpha Team takes inbound calls from service providers, handles support tickets in Zendesk, and assists with manual dispatches. Your primary focus will be handling and defusing escalated service providers, negotiating fair and accurate prices for additional charges and hostage vehicles, and overseeing the dispatch of complex services that fall outside of our standard system parameters.
The schedule for this position is 1 PM - 9:30 PM Mountain Time and candidates must be located in one of the following states: TX, UT, AL, GA, AZ, WI, NH, or NV.
At HONK, we're a community of diverse and passionate individuals who believe in the power of remote work and the strength of inclusivity. As a remote-first company, we embrace the boundless possibilities of collaboration and flexibility, allowing our team members to thrive from anywhere in the US.
HONK is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions at HONK are based on merit, qualifications, and business needs without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic as outlined by law.