The Community Manager will grow and nurture a thriving community of tax professionals, creating programs and spaces that drive engagement, advocacy, and shared learning.

About Juno

Founded by a CPA and tax firm owner, Juno is a fast-growing AI company solving real problems for tax accounting firms. Our mission is to empower every tax professional with technology that truly understands the job because it’s built by someone who’s lived it. Trusted by hundreds of firms and growing quickly, we’re building tools people rely on every day. If you’re excited about using AI to solve real problems and help shape the future of tax, we’d love for you to be part of it.

Description

About Juno

Founded by a CPA and tax firm owner, Juno is a fast-growing AI company solving real problems for tax and accounting firms. Our mission is to empower every tax professional with technology that truly understands the job because it is built by someone who has lived it. Trusted by hundreds of firms and growing quickly, we are building tools people rely on every day. If you are excited about using AI to solve real problems and help shape the future of tax, we would love for you to be part of it.

Role Overview

We are looking for a Community Manager to build, grow, and steward Juno’s community of tax professionals. Reporting to the CMO, this role will focus on creating a thoughtful, thriving community in an industry that benefits from connection, shared learning, and trust.

This role is ideal for someone who is highly organized, approachable, and motivated by designing programs and environments where meaningful relationships and conversations can develop, rather than simply managing community activity.

Responsibilities

Build and maintain a community space or forum that encourages discussion, learning, and peer connection
Serve as the primary point of contact and active voice within Juno’s community of tax professionals
Engage directly with community members through conversations, comments, questions, and feedback
Develop and manage social proof and case studies in partnership with marketing and product teams
Manage reviews across platforms such as G2 and Capterra, including review generation and response
Plan and run community programs such as advisory boards, ambassador initiatives, influencer engagement, awards, and recognition programs
Own community swag strategy and distribution to support engagement and brand affinity
Collaborate with events, marketing, sales, and product teams to align community efforts with broader company goals
Translate community insights into actionable feedback for internal teams

Qualifications

4 to 7 years of experience in community management or related roles
Proven experience building, growing, and sustaining a community from the ground up or significantly scaling an existing one
Demonstrated ability to be an active, trusted presence within a community on a daily basis
Experience designing and running community programs that drive engagement and advocacy
Comfortable managing multiple initiatives while staying highly present with community members