Opportunities
With Bonfire-Backed Companies

About the Role:

• Provide exceptional customer service to all customers, responding promptly and professionally to inquiries via phone, email, chat, or other communication channels
• Demonstrate a deep understanding of the KeySavvy product line and services, providing accurate information on pricing, availability, features, and benefits
• Utilize problem-solving skills to troubleshoot customer issues quickly and efficiently
• Maintain up-to-date knowledge of company policies and procedures, as well as industry trends and best practices
• Develop relationships with customers by building trust and rapport through active listening and empathy
• Monitor customer feedback and provide insights to management for improvement opportunities
• Collaborate with cross-functional teams to identify process improvements that will enhance customer experience
• Track customer interactions and document customer interactions in internal systems
• Participate in team meetings and training sessions to stay informed of new products and services

Location details:

The position is a hybrid role. Applicants will be required to commute to our office in the Weirton, WV area multiple days a week. All other working hours will be done remotely.

What we require:

• Our Customer Success team is available Monday-Friday 9AM-10PMCST and Saturday-Sunday 9AM to 6PM CST - this role will require evening and weekend shifts
• 3+ years of Customer Experience environment preferably in retail, banking, or hospitality
• Tech Savvy with the ability to navigate multiple platforms effectively
• Excellent written communication skills with proper sentence structure, grammar and tone
• General knowledge of retail automotive transaction

What we offer:

• Competitive salary
• 401K with employer matching
• medical, dental, vision insurance
• Paid time off
• 6 paid holidays