The Customer Success Specialist is responsible for delivering high-quality support to customers throughout the vehicle buying and selling process. This role requires strong communication skills, problem-solving abilities, and the ability to navigate multiple systems efficiently.

About KeySavvy, Inc.

KeySavvy is a Public Benefit Corporation whose mission is to make it safer and easier for people to buy and sell cars on their own. We accomplish this through technology that is tailored to the peer-to-peer vehicle transaction, partnerships with trustworthy brands, and a company culture dedicated to helping our customers.

Description

Key Responsibilities

Provide prompt, professional customer support via phone, email, chat, and other channels
Educate customers on KeySavvy products, services, pricing, and processes
Troubleshoot and resolve customer issues in a timely manner
Build rapport with customers through active listening and clear communication
Maintain accurate records of all customer interactions in internal systems
Stay up to date on company policies, procedures, and industry trends
Monitor customer feedback and share insights with leadership
Collaborate with internal teams to improve processes and the overall customer experience
Participate in team meetings and ongoing training

Schedule Requirements

Must be available to work evenings and weekends
Customer Success hours:
- Monday–Friday: 9:00 AM – 10:00 PM CST
- Saturday: 9 AM - 8 PM CST
- Sunday: 9:00 AM – 6:00 PM CST

Qualifications

3+ years of experience in a customer-facing role (customer service, retail, banking, hospitality, or similar)
Strong technical skills with the ability to work across multiple platforms
Excellent written communication skills, including grammar, tone, and clarity
Strong problem-solving and critical-thinking abilities
General knowledge of automotive transactions is a plus

Work Environment

This is a hybrid position. Employees are required to work in-office in our Seattle office multiple days per week, with the remaining time working remotely.