The Full Stack engineer will be responsible for developing, securing, and scaling our large and complex hotel management platform. This role’s focus will be to develop, maintain, and continually improve our full-stack SaaS platform, based on PHP, Laravel, Code Ignitor and Vue.

Our Full Stack engineers need to be very detail-oriented, with organizational and problem-solving skills, plus the ability to communicate clearly with all departments, from engineers to the CEO.

This is a remote role, but if you are applying from or in the USA, you MUST be in the United States and already have the right to work here, i.e. a citizen or Green Card holder, as we cannot sponsor visas. If you are living in SE Asia and applying from Thailand, Singapore, Vietnam, etc. you do not need a USA visa or working permit.

Responsibilities Develop new features to support our rapidly growing business Assume leadership of new projects, from conceptualization to deployment Build world-class full-stack software, with a focus on PHP and Vue.js Write secure, documented, maintainable software in a team environment Work closely with the development, QA, DevOps, and business teams Troubleshoot and fix bugs and other problems Continually improve the security, reliability, and scale of the platform Continually help improve the development, build, test, and deployment processes Maintain high standards for code quality and application design Stay updated with current technologies and industry trends

WHAT WE ARE LOOKING FOR

Qualifications

• Proven experience of minimum 5 years of developing web applications using modern frameworks and technologies
• Strong understanding of software development methodologies and principles
• Great team player and able to work efficiently with minimal supervision
• Experience building modern SaaS applications
• Understanding of security and scaling aspects for full-stack web applications

Required Skills & Experience

• Minimum 5 years building SaaS software (not including Wordpress, Magento, etc.)
• Minimum 5 years experience in backend development in PHP
• Minimum 3 years experience in either Vue.js or React.js
• Minimum 2 years experience in Laravel
• Unit Testing experience
• Exceptional attention to detail
• Excellent analytical and problem-solving skills

Helpful Skills & Experience

• Hotel
• Multi-Tenant Test Data & Scenarios
• Elasticsearch experience
• Mocking services & advanced testing
• Test-Driven Development
• Extensive experience in AWS infrastructure, including Automation & Monitoring
• Experience with logging, monitoring, and APM/RUM platforms such as Datadog
• Experience building and maintaining CI/CD systems
• Experience with testing platforms, data, and tooling
• Experience in securing AWS and web applications

Character

We’re a tight-knit team. Every one of us genuinely loves what we do; we love KYC and we’re in this to win for the right reasons- we want to create a happier world through happier travelers and yes, we each have our unique set of life goals that we hope KYC can enable us to achieve.

Most importantly, we are a team that places utmost priority on mutual respect, kindness and empathy. We have zero tolerance for disrespectful and inappropriate behavior, crass language, laziness, lack of integrity, racism, ageism, sexism or any other kind of negative -ism you can think of. If you’re looking for the kind of infamous “perks” that come with some Silicon Valley companies like sponsored binge drinking, illicit behavior encouragement, “bro” mentality, cutting corners in your work- we are not the right company for you.

We’re searching for decent human beings who believe in good old fashioned hard work and earning success through ethical behavior. We respect people who have strong beliefs but who can communicate their thoughts and ideas respectfully and thoroughly AND are humble enough to admit when they’re wrong or that a colleague’s method may be better.

Passion for Food

You must love food. If you don’t have a huge passion for food, you probably won’t get along with any of us.

COMPENSATION & PERKS

Salary varies by the local market.

Work from home most of the time and enjoy the flexibility to skip traffic. Our team gathers in person as needed, usually quarterly, offering valuable opportunities for collaboration and connection.

Stay in the world’s most awesome Hotels from mid-tier to luxury.

Arguably the most important perk- genuine respect and caring from the entire team, as you’re part of our KYC family.

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The Launch Specialist should be a driven, organized, and innovative professional who has the ability to quickly learn and deeply understand our KYC platform, and translate that understanding into successfully training Hotel teams. You will prepare and deliver training, assist our Partners in troubleshooting, and serve as the crucial link to delivering a white-glove, user-empathetic experience.

Responsibilities

• Effectively deliver engaging technology training sessions, whether in person or remotely with genuine kindness, compassion and respect.
• Prepare training materials and tailor training sessions accordingly to Hotel Department teams and roles.
• Ensure quality and consistency of course content.
• Assess Hotel team members’ training needs and proficiency, and provide ways to further support their learning retention.
• Provide professional help desk support, including track help desk requests and troubleshoot reported Partner issues.
• Resolve reported Partner issues or complete requests in a timely manner.
• Escalate Partner issues for additional troubleshooting and resolution to the Engineering team as needed.
  

WHO WE ARE LOOKING FOR

Qualifications

• Excellent communications skills both written and verbal with the ability to explain our technology platform to any level of Hotel team member.
• Must be able to judge how well the Hotel team is absorbing the material and adjust accordingly in the moment to ensure they walk away with true mastery of KYC within their roles.
• A genuine, deep love for our hotel clients (we treat everyone as equal human beings, regardless of General Manager or Room Attendant) with a high level of empathy and compassion that can be felt by everyone around.
• Exceptional active listening skills, to include asking appropriate questions to improve understanding and/or help diffuse situations.
• High level of integrity 24/7 and behavior with respect towards our Hotel Partners, with kindness and patience, using Forbes 5 Star language standards.
• Thrive in a fast-paced, rapidly changing environment, maintaining an optimistic outlook with the ability to handle last-minute changes comfortably.
• Effectively troubleshoot and resolve user issues in a timely manner.
• The ability and willingness to communicate clearly, consistently and effectively within our team and to our Partners, via in-person meetings, phone calls, emails and messaging platforms such as Whatsapp.
• High levels of self-awareness, self-motivation and is a self starter as part of a remote team.
• Unwavering commitment to upholding KYC’s Gold standard of extraordinary Client experience; ensure all team members thoroughly understand and embrace the KYC culture and hold all team members accountable to our standard.
• Highly organized and detail-oriented with a proactive approach to work, taking initiative and working efficiently with minimal direction.
• Maintain a high level of professional integrity and confidentiality.

Required Skills & Experience

• BS/BA degree or equivalent years of experience.
• Fluent in English and at minimum one additional language (Spanish, Mandarin and Cantonese are strongly preferred).
• Strong presentation and public speaking skills.
• This position requires heavy traveling around the world, and valid travel documents are required.

Helpful Skills & Experience

• Hotel/Hospitality operations background
• Customer service
• Experience working in a tech/startup environment

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Character

We’re a tight-knit team. Every one of us genuinely loves what we do; we love KYC and we’re in this to win for the right reasons- we want to create a happier world through happier travelers and yes, we each have our unique set of life goals that we hope KYC can enable us to achieve. Most importantly, we are a team that places utmost priority on mutual respect, kindness and empathy. We have zero tolerance for disrespectful and inappropriate behavior, crass language, laziness, lack of integrity, racism, ageism, sexism or any other kind of negative -ism you can think of. If you’re looking for the kind of infamous “perks” that come with some Silicon Valley companies like sponsored binge drinking, illicit behavior encouragement, “bro” mentality, cutting corners in your work – we are not the right company for you. We’re searching for decent human beings who believe in good old fashioned hard work and earning success through ethical behavior. We respect people who have strong beliefs but who can communicate their thoughts and ideas respectfully and thoroughly AND are humble enough to admit when they’re wrong or that a colleague’s method may be better.

‍

Passion For Luxury Hotels and Travel

You must have a fundamental grasp of the business of luxury hotels and luxury brands or at the very least, have a huge desire to learn about this and be able to do so quickly by working closely with our CEO. You must love travel (though your position does not require traveling) and understand why travelers are willing to pay exorbitant amounts for certain luxury hotel and travel experiences.

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Passion for Food

You must love food. If you don’t have a huge passion for food, you probably won’t get along with any of us.

‍‍

COMPENSATION & PERKS

‍Work from home most of the time and enjoy the flexibility to skip traffic. Our team gathers in person as needed, offering valuable opportunities for collaboration and connection. This might include onboarding (typically 3-5 consecutive days) or important milestones like onboarding a major client or launching critical features.

• On the days we meet, all meals we have together are paid for and we’re serious food lovers so we eat well. Parking (metered or garage) is reimbursed.
• Whenever we have social gatherings, your families (wives, husbands, partners, children, parents) are welcome and encouraged (event appropriate), hosted by us. Our style of “social” means:
  
  • Dinners at restaurants like Narisawa
  • Penthouse tours of luxury Hotels
  • Afternoon tea at luxury Hotels
  • Spa Days at luxury Hotels
  • Overnight Trips at luxury Hotels
  • Culinary classes
  • Afternoon tea at luxury Hotels
• Stay in the world’s best hotels..
• One on one time with our CEO monthly so you gain a deeper understanding of the Hotel business; have the opportunity to grow as a leader (if this is of interest to you).
• Arguably the most important perk- genuine respect and caring from the entire team. We jokingly look at ourselves as Ocean’s Eleven; we’re a team of widely differing backgrounds, characters and areas of expertise who all share the vision of growing KYC into a world class behemoth and finding joy every step of the journey. Once you’re hired, you’re part of our family.
• Exposure to world leaders at KYC events

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