The Launch Specialist should be a driven, organized, and innovative professional who has the ability to quickly learn and deeply understand our KYC platform, and translate that understanding into successfully training Hotel teams. You will prepare and deliver training, assist our Partners in troubleshooting, and serve as the crucial link to delivering a white-glove, user-empathetic experience.Responsibilities: Effectively deliver engaging technology training sessions (in person or remotely) with kindness and respect; Prepare training materials and tailor sessions to Hotel department teams and roles; Ensure quality and consistency of course content; Assess training needs and proficiency and support learning retention; Provide professional help desk support and troubleshoot reported Partner issues; Resolve reported Partner issues or complete requests in a timely manner; Escalate Partner issues to the Engineering team as needed.WHO WE ARE LOOKING FORQualifications: Excellent written and verbal communication skills with the ability to explain our technology platform to any level of Hotel team member; Ability to judge learning absorption and adjust in the moment; Deep love for our hotel clients with high empathy and compassion; Exceptional active listening skills; High level of integrity using Forbes 5 Star language standards; Thrive in a fast-paced, rapidly changing environment; Effectively troubleshoot and resolve user issues; Willingness to communicate clearly across channels; High levels of self-awareness and motivation as part of a remote team; Commitment to KYC’s Gold standard of extraordinary Client experience; Highly organized and detail-oriented; Maintain professional integrity and confidentiality.Required Skills & Experience: BS/BA degree or equivalent experience; Fluent in English and at minimum one additional language (Spanish, Mandarin and Cantonese strongly preferred); Strong presentation and public speaking skills; This position requires heavy traveling around the world with valid travel documents.Helpful Skills & Experience: Hotel/Hospitality operations background; Customer service; Experience working in a tech/startup environment.Character: We’re a tight-knit team... zero tolerance for disrespectful and inappropriate behavior... We’re searching for decent human beings who believe in hard work and ethical behavior.Passion For Luxury Hotels and Travel: Fundamental grasp of luxury hotels and brands or strong desire to learn; love travel (role does not require traveling) and understand luxury travel value drivers.Passion for Food: You must love food.COMPENSATION & PERKS: Work from home most of the time; team gathers in person as needed (e.g., onboarding or major milestones). Meals covered during meetups; parking reimbursed. Social gatherings include luxury hotel experiences and culinary activities. Stay in the world’s best hotels. Monthly one-on-one time with our CEO. Genuine respect and caring from the entire team. Exposure to world leaders at KYC events.