Opportunities
With Bonfire-Backed Companies

Operative Intelligence

operativeintelligence.com

Operative Intelligence is an AI-powered analytics platform designed for contact centers, enabling them to automatically analyze customer interactions and derive actionable insights. The platform focuses on improving customer experiences by identifying root causes of inquiries, enhancing agent effectiveness, and driving revenue and retention. With a fully automated solution that requires no specialized resources, Operative Intelligence differentiates itself by delivering insights quickly, often within two weeks of data access. The company has seen significant traction, including a 51% increase in agent effectiveness and $1.10M in support cost savings within 12 weeks of implementation, positioning itself as a leader in the customer service analytics market.