About Reactiv:

Reactiv is building the future of mobile commerce. A world where the mobile web disappears, and every shopping journey becomes instant, contextual, and native.

Our platform lets brands turn any moment of intent - an ad click, QR scan, LLM search result, or real-world moment - into a fully personalized app experience with zero friction or downloads. Using Apple's App Clips, Reactiv gives marketers a new acquisition surface, a new retention channel, and a new way to build long-term customer relationships through high-intent, push-enabled experiences.

Beyond Clips, Reactiv provides the full stack for next-generation commerce: deep data integration, an AI-driven marketing engine, and tools that let brands deliver richer, higher-converting experiences everywhere their customers are. We’re redefining how brands acquire, convert, and retain customers on mobile, and building the platform that powers the next decade of commerce.

If you want to help shape what comes after the mobile web, we’d love to meet you.

Role Overview:

We are hiring a Senior Implementation Specialist to join our team and play a pivotal role in bringing Reactiv to life for merchants. You will own the full onboarding and implementation journey from deal handoff to launch, ensuring every merchant has a smooth, technically sound, and high-impact experience with their mobile app.

The ideal candidate brings deep ecommerce ecosystem experience, strong problem-solving skills, and the ability to collaborate closely with merchants to get them live quickly and successfully. You excel in fast-moving environments, communicate clearly, and love taking ownership of complex implementations from start to finish.

Key Responsibilities:

Merchant Onboarding & Implementation

• Serve as the primary point of contact for merchants from contract signature through app launch.
• Lead onboarding calls, technical scoping sessions, and implementation walkthroughs.
• Understand merchant goals, technical requirements, and unique Shopify setups to tailor implementations appropriately.
• Guide merchants through configuring their Reactiv app, enabling integrations, and preparing for launch.

Integration Setup & Solutioning

• Assist merchants in connecting and configuring key integrations (analytics, loyalty, subscriptions, reviews, etc.).
• Troubleshoot issues related to theme setup, Shopify data structures, or integration behavior.
• Translate technical requirements into actionable tasks, partnering with engineering when needed.

Launch Execution

• Own the end-to-end app launch process, including app store submissions, Reactiv Clips activation, QA checks, and final approvals.
• Provide clear project plans, timelines, and readiness checklists to ensure smooth, on-time launches.
• Test full merchant flows across iOS, Android, and App Clips to ensure a frictionless customer experience.
• Act as the first line of escalation for merchants during onboarding.
• Perform root-cause analysis on setup or integration issues.
• Collaborate closely with engineering and product to resolve complex or novel cases.

Merchant Enablement & Training

• Deliver training sessions to merchants on how to manage their mobile app, Reactiv Clips, analytics, and ongoing content updates.
• Create and maintain onboarding documentation, implementation guides, FAQs, and best practices.
• Educate merchants on how to get the most value out of their mobile app experience.

Cross-Functional Collaboration

• Work with sales to ensure a clean handoff and accurate scoping of merchant needs.
• Partner with product and engineering to communicate merchant requirements, edge cases, and opportunities for improvement.
• Help identify patterns in merchant workflows that can be automated, optimized, or improved through product enhancements.
  

Data & Optimization

• Track onboarding progress, launch timelines, and implementation health metrics.
• Identify friction points in the onboarding flow and propose process improvements.
• Analyze merchant configuration and app usage data to recommend optimizations pre-launch.

Qualifications:

• Proven experience in onboarding, implementation, solutions, or a similar role within SaaS, ecommerce, or the Shopify ecosystem.
• Strong understanding of Shopify store structure, apps, and integrations (Liquid, API basics, app permissions, etc.).
• Experience configuring or supporting integrations (analytics tools, conversion APIs, loyalty platforms, subscription apps, etc.).
• Excellent communication and project management skills.
• Comfortable working in fast-paced environments with evolving product features.
• Highly organized, proactive, and able to manage multiple merchant implementations simultaneously.
• Technical aptitude and eagerness to learn new tools and technologies quickly.