A preferred candidate has been identified, but we are still accepting applications.

About the Role
SafeRide Health is transforming access to care for America’s most vulnerable populations. We deliver technology-driven solutions that modernize non-emergency medical transportation (NEMT), improving member experience and health outcomes. As a Senior Product Manager focused on AI, you will own the strategy and roadmap for AI-powered capabilities across the SafeRide platform. You will work closely with engineering, data science, design, operations, and compliance teams to deliver features that improve reliability, efficiency, and equity of access. This is a hands-on leadership role for a product manager who can turn ambiguous opportunities into measurable, impactful outcomes.

Key Responsibilities

• Define and drive the AI product strategy and multi-quarter roadmap across use cases such as member communications (chat, IVR), dispatch optimization, driver/provider quality, fraud/waste/abuse detection, and operations tooling.
• Lead problem discovery and solution validation through user research with members, clients, and internal operators; translate insights into hypotheses, PRDs, and success metrics.
• Partner with ML engineers and data scientists to ship model-backed experiences (LLMs, RAG, classification, ranking). Develop evaluation plans, A/B tests, and human-in-the-loop workflows.
• Establish product guardrails for safety, bias, privacy, and compliance (including HIPAA). Align with InfoSec and Legal on responsible AI practices and governance.
• Drive build/buy/partner decisions for AI infrastructure (e.g., model providers, vector databases, observability, feature stores) balancing velocity, cost, and risk.
• Instrument products end-to-end with telemetry, offline/online metrics, and post-launch monitoring; iterate quickly based on data and feedback.
• Communicate progress, tradeoffs, and results to executives and cross-functional stakeholders through clear artifacts and decision memos.
• Mentor PMs and influence peers by modeling strong product thinking, urgency, and ownership.

Required Qualifications

• 7+ years of product management experience, including 3+ years building ML/AI-powered products or platforms (consumer or enterprise).
• Proven track record of shipping end-to-end experiences that improved core metrics, with accountability for KPIs and business outcomes.
• Strong technical fluency with modern AI/ML stacks (LLMs, prompt engineering, RAG, embeddings/vector databases, model evaluation/observability, feature stores, MLOps/CI-CD for ML).
• Ability to partner deeply with engineering and data science, write clear PRDs, reason about APIs and data contracts, and interrogate dashboards/queries.
• Excellent written and verbal communication, with the ability to simplify complexity and influence at all levels.
• Bias to action with structured prioritization; skilled at balancing speed and quality in a regulated environment.

Preferred Qualifications

• Experience in healthcare, logistics/marketplaces, or contact center products.
• Familiarity with HIPAA, PHI handling, data privacy, and responsible AI frameworks.
• Hands-on experience with tools such as Databricks/MLflow, Vertex AI/AWS Bedrock/Azure OpenAI, LangChain/LlamaIndex, Pinecone/pgvector, and analytics platforms such as SQL/Looker/Mode.
• Background in operations-heavy environments or routing/optimization problems.

Benefits
We offer a remote-first work environment, competitive compensation, and comprehensive benefits including:

• Full medical, dental, and vision insurance
• 401(k) with company match
• Flexible PTO and paid parental leave
• Home office equipment stipend
• Mission-driven team committed to transforming healthcare access

About SafeRide HEalth

SafeRide Health is a technology and services company dedicated to reducing barriers to care by improving the delivery of non-emergency medical transportation to people across America. SafeRide employs proprietary technology, paired with a nationwide network of vetted transportation providers. This enables payers and health systems to deliver cost-effective, on-demand transportation intelligently, enhancing the patient experience in the process. SafeRide serves the largest Medicare Advantage, Medicaid, and provider programs in the country. Learn more at www.saferidehealth.com.
If you're ready to be an integral part of a team making a difference, SafeRide Health awaits.