We’re excited to share this opportunity with our internal team. This role is open to current SafeRide Health employees only.

Role Overview

Join SafeRide Health’s Call Center leadership team as a Call Center Supervisor. Your leadership will be instrumental in cultivating a team that excels in supporting the delivery of our non-emergency medical transportation services. In this dynamic role, you will be responsible for all supervisory administrative duties for your team. You will oversee the hiring and training of new team members, develop quality assurance processes, analyze performance data, and performance manage both onsite and remote employees to ensure they are meeting or exceeding our standards of excellence.

Primary Responsibilities

Team Leadership:

• Recruit, onboard, mentor, and manage a team of Customer Service Representatives and potential leaders.
• Manage scheduling, job expectations, performance, and administrative requirements.
• Partner with Call Center Training Specialist to implement and reinforce updates to training aids and operational procedures.
• Promote continuous development and team cohesion.

Quality and Performance:

• Foster a positive, growth-oriented work environment.
• Uphold Service Level Agreements (SLAs) and maintain high customer satisfaction.

• Report concerns to operations leadership related to meeting key performance indicators and contractual metrics.
• Implement and supervise quality control and productivity programs.

Other duties as assigned.

Required Qualifications:

• A high school diploma or equivalent
• At least three (3) years of experience in a Call Center environment
• Experience using call center equipment/software programs
• Knowledge of management principles, coaching conversations, and leadership skills
• Strong communication skills (both verbal and written) and demonstrated ability to communicate, present, and influence effectively in-person, via email, and over the phone.
• Advanced problem-solving skills.
• Comfort with a variety of online and mobile technologies.
• Flexible, with the ability to adapt to changes in business, strategy, and technology.
  

Preferred Qualifications:

• Three (3) years of experience in a Call Center leadership position
• Showcase a positive attitude and genuine empathy in interactions.
• Are familiar with health insurance programs (Medicaid, Medicare, NEMT)
• Bilingual; fluent in both English and Spanish
• Have some college/university experience (Pre-healthcare experience a bonus)

Job Requirements:

• Must pass a criminal background record check.

• Must be a US Citizen.
• Must be able to work flexible shifts with occasional weekend work.

Benefits

We offer a remote-first work environment, competitive compensation, and comprehensive benefits including:

• Competitive salary, annual bonus opportunities, and equity options
• Remote with flexible hours
• Comprehensive medical, dental, and vision insurance
• 401(k) with company match
• Generous PTO, paid company holidays, and paid parental leave
• Career growth and development opportunities in a mission-driven organization

SafeRide Summary

SafeRide Health is a technology and services company dedicated to reducing barriers to care by improving the delivery of non-emergency medical transportation to people across America. SafeRide employs proprietary technology, paired with a nationwide network of vetted transportation providers. This enables payers and health systems to intelligently deliver cost-effective, on-demand transportation, enhancing the patient experience in the process. SafeRide serves the largest Medicare Advantage, Medicaid, and provider programs in the country. Learn more at www.saferidehealth.com.