Opportunities
With Bonfire-Backed Companies

At Suite, we believe that creative teams should spend their time on what they do best – creating. Unfortunately, too much time is wasted on non-creative tasks. That's why we provide blazing-fast cloud storage that scales effortlessly to meet the demands of any project, freeing creative minds to focus solely on their art.

We are a dynamic and rapidly growing team solving the biggest challenges in the media and entertainment industry. Our passion is working with incredible teams on groundbreaking projects, bringing our industry expertise directly to post-production teams to alleviate their pain points and elevate their workflows.

If you are looking to join a team where innovation is at the heart of everything we do and where your contributions can truly revolutionize how creative work is done, we invite you to join us at Suite. Let’s transform the future of media and entertainment together!

Who you are:

• You have 5+ years of experience in a customer success, account management, or client services role (preferably within media & entertainment industry or a technical environment)

• You’ve demonstrated the ability to develop and maintain strong, long-term relationships with customers, becoming their trusted point of contact for any issues, inquiries, or concerns.

• You have experience developing and executing customized success plans for both enterprise and SMB customers, ensuring that they are fully leveraging the company’s solutions

• You are a strategic thinker that can zoom in to the 10 foot view and zoom out to the 30,000 foot view in the same conversation

• You are solutions oriented

• You have the ability to think critically and solve complex issues, identifying root causes and working collaboratively to implement effective solutions.

• You identify areas to improve and implement new processes to scale the Customer Success organization

• You have experience communicating (and convincing!) C-level executives across organizations of various sizes

• You have strong written and verbal communication skills, with the ability to articulate complex ideas simply and clearly.

• You are technically minded and can quickly learn new technical concepts

• Nice to have: You have experience in post production

Your Responsibilities:

• Lead new customer onboarding processes, providing training and guidance on how to get the most out of our suite of services and features.

• Proactively ensure customer satisfaction and retention by identifying opportunities for upsell, cross-sell, and renewal opportunities.

• Monitor and action customer health metrics and usage trends to assess satisfaction, identify potential risks, and prioritize interventions to ensure customers achieve their goals.

• Gather feedback from customers to inform product improvements and work cross-functionally with sales, product, and marketing teams to share insights that will improve the customer experience.

• Collaborate with the sales, marketing, and operations teams to ensure a seamless customer journey and address any customer challenges.

Benefits at Suite:

• Best in class health & dental

• Work from anywhere - in the office or remote!

• Unlimited paid time off

• Fitness & wellness stipend

• Taco Tuesday, every Tuesday