TireTutor, Inc. Implementation Manager - Channel Partners Boston, MA · Full time Company website

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TireTutor's product, tiretutor.ai is an all-in-one, AI-native shop management system for retail and wholesale tire dealers that automates tire pricing, reduces manual steps, and saves dealers up to 40 hours per week. With CRM, POS, inventory management, and tire ordering capabilities all within one system, dealers can operate their entire business out of one tab, using one login.

Job Overview

TireTutor is seeking an Implementation Manager to lead onboarding and deployment efforts for new dealers acquired through our growing network of channel distribution partners.

This role is critical to our next phase of growth. As we rapidly scale, you'll be responsible for creating exceptional onboarding experiences, managing multiple concurrent launches, and helping build the operational processes that will support hundreds of dealer implementations annually.

Success in this role requires a unique blend of project management, operational thinking, and relationship-building skills. You'll serve as a trusted advisor to both dealers and channel partners, ensuring a smooth onboarding experience while identifying opportunities to strengthen long-term customer engagement and retention.

The ideal candidate thrives in a fast-paced startup environment, loves building scalable processes, and is equally comfortable managing project timelines and developing strong customer relationships.

What You'll Do

Dealer & Partner Onboarding

• Lead end-to-end implementations for dealers onboarding through TireTutor's channel partners
• Serve as the primary point of contact for both dealers and partner stakeholders throughout the implementation process
• Deliver a best-in-class onboarding experience that drives customer satisfaction, product adoption, and long-term retention
• Guide customers through discovery, configuration, data collection, testing, training, and go-live activities
• Build trusted relationships with dealer stakeholders and channel partner contacts throughout the onboarding journey

Project Management & Execution

• Manage a portfolio of simultaneous implementations while maintaining high quality and customer satisfaction
• Develop implementation plans, timelines, and success criteria tailored to each dealer's business needs
• Proactively identify risks, remove blockers, and communicate status updates to internal and external stakeholders
• Ensure projects are completed on time and aligned with launch readiness standards
• Maintain clear project documentation, implementation plans, and launch checklists

Process Improvement & Scale

• Help design and refine scalable onboarding processes that support rapid company growth
• Create and maintain implementation playbooks, training materials, documentation, and operational workflows
• Identify opportunities to automate, standardize, and improve implementation efficiency
• Analyze implementation metrics and recommend process improvements that increase efficiency, scalability, and customer satisfaction

Cross-Functional Collaboration

• Partner closely with Sales, Customer Success, Product, and Engineering teams to ensure seamless customer handoffs and successful launches
• Escalate and coordinate resolution of technical or operational challenges
• Collect customer and partner feedback to help influence product enhancements and process improvements

Customer Success & Relationship Management

• Act as a trusted advisor to dealers and channel partners, helping drive long-term engagement and success
• Identify opportunities to improve product adoption and overall customer experience
• Ensure a smooth transition from implementation to ongoing account management and customer success teams
• Establish strong customer relationships that support retention and future growth opportunities

Qualifications

Required

• 2–3+ years of experience in software implementation, customer success, account management, project management, or a related client-facing role
• Strong project management and organizational skills, with the ability to manage multiple priorities simultaneously
• Excellent communication and relationship-building skills
• Process-oriented mindset with a passion for improving workflows and driving operational excellence
• Demonstrated ability to proactively solve problems and navigate ambiguity in a fast-paced environment
• Strong technical aptitude and the ability to learn and explain software solutions
• Experience with CRM, project management, and collaboration tools such as HubSpot, Linear, Asana, Jira, Slack, and Google Workspace

Preferred

• Experience working with channel partners, distributors, franchise organizations, or indirect sales channels
• Experience in SaaS onboarding, customer success, implementation, or account management
• Familiarity with automotive, tire, retail, or service-based businesses
• Bachelor's degree in Business, Information Systems, Operations, or a related field (or equivalent practical experience)

Location & Work Environment

• This role is based in our Boston office near Government Center
• Team members are expected to work in the office four days per week, with one flexible remote workday
• Occasional travel may be required for partner meetings, training, or dealer launches

Why Join TireTutor?

• Play a key role in scaling one of the fastest-growing technology platforms in the tire industry
• Help build and optimize implementation processes that will support the company's next stage of growth
• Work directly with leadership and have a meaningful impact on customer outcomes
• Collaborate with a talented, high-performing team in a fast-paced startup environment
• Gain exposure across customer success, operations, product, and partner management
• Competitive compensation, benefits, and opportunities for career growth