Customer Success Manager (EdTech)

Topia powers large-scale virtual environments used by 100,000+ K-12 students including SchoolSpace.io, our dedicated edtech platform for schools, and K12 Zone, a virtual campus experience used by students nationwide.

Topia gives schools everything they need to build connection and belonging online: interactive classrooms, school-wide assemblies, clubs, events, and peer social spaces, all in a safe, browser-based environment that works on any device and integrates with the tools schools already use. Schools use Topia to boost attendance, create interactive learning journeys, and support SEL development among virtual students.

We're looking for a Customer Success Manager who gets the education world and knows how to operate in a startup that's moving quickly.

You'll own a portfolio of school and district relationships end-to-end, from onboarding through renewal and expansion. You'll be the person schools trust, the person internal teams rally around, and the person who makes sure nothing falls through the cracks.

This isn't a check-in-once-a-quarter CSM role. You'll be building relationships with district admins and school coordinators, navigating the rhythms of the academic calendar, and figuring out how to get busy teachers to actually love using something new. That takes real ownership, real empathy, and real hustle.

We're still building the foundations of our CS team, which means you'll have significant influence over our playbook, tooling, and processes.

• Manage a portfolio of school and district customers from onboarding through adoption and renewal
• Define and implement success plans tied to real outcomes: student engagement, platform adoption, program continuity
• Proactively identify and pursue expansion opportunities - new users, additional schools, and additional Topia services - using platform data, usage trends, and knowledge of the K-12 calendar to surface the right conversation at the right time, not just at renewal
• Partner closely with the sales team throughout the pre-sale process: supporting demos, helping prospects understand what success looks like, and ensuring a warm, informed handoff when deals close
• Represent Topia at conferences and customer events as needed
• Work with sales, product, engineering and the leadership team to ensure customer needs and feedback are visible and prioritized across the organization
• Own the strategy and roadmap for Topia's help center and customer-facing documentation, ensuring it meets the needs of busy educators
• Actively leverage AI tools to work more efficiently and build scalable systems to support your role

• 3–5 years in Customer Success, Account Management, or a similar relationship-and-outcomes role.
• Experience navigating complex stakeholder environments, including institutions or organizations with long decision cycles.
• Comfort building in ambiguity: you don't wait for the perfect process, you create it.
• Strong written and verbal communication that keeps cross-functional teams aligned.
• A track record of using data not just to monitor account health, but to anticipate needs and proactively identify growth opportunities before customers ask.
• Genuine AI literacy: you're already using AI tools in your day-to-day work and can speak to how you use AI as a force multiplier, not a novelty.

Bonus if you have:

• Direct experience working in or with K-12 education, edtech, virtual learning or school technology.
• Experience owning or building support/knowledge systems (help centers, documentation, ticketing workflows).
• Familiarity with HubSpot, Asana, or similar CRM and project management tools.

Competitive salary

Performance incentives tied to renewals and expansions

Stock options

Health, dental, and vision benefits

401(k)

Home office stipend