Company Mission

Our mission is to give every company superhuman abilities to serve their customers.

The most important thing happening inside any B2C company (insurance, financial services, etc) is the conversation between the business and the customer. Millions of them, every day. These calls contain more signal about what's working, what's broken, and what to do next than any dashboard, CRM, or data warehouse ever will. And yet companies rarely hear more than 1% of them.

Voiceops turns those conversations into the intelligence layer for B2C revenue. Our AI listens to millions of calls, learns what good looks like, and builds a living model of how a business actually sells to and serves its customers. As companies automate their revenue functions with AI agents, those agents will need context, taste, and institutional knowledge to do their jobs well. We're building the brain they plug into, whether that's inside our platform or through open integrations like MCP.

Eight people today, twenty by year's end. Multi-billion dollar clients and a product that's working. We've raisedAI12M in seed funding from top tier investors. We're hiring across engineering, customer success, and go-to-market.

What it Takes to Thrive at Voiceops

We hire for extreme curiosity, speed, and high ownership. It’s only through those values and traits that we built what we’ve built with a team of 8, and it’s the foundation of who we are.

• Curiosity means you learn fast, ask great questions, and build strong instincts quickly. You can sit down with a customer’s VP of Sales in the morning and an implementation lead in the afternoon and both feel like you deeply understand what they care about. Off calls, you’re constantly asking how we can improve: what’s driving churn risk, where we can deliver more value, how we can make our customers more successful.

• Speed means you bias toward action. You respond to customer emails and internal Slack messages in minutes, not hours. When you spot a risk or an opportunity, you act on it right away rather than letting it sit.

• Ownership means you take full responsibility for outcomes. When a customer isn’t seeing value, you don’t wait for someone else to fix it. You figure out what’s going wrong and you drive the solution, even when there are dependencies that feel outside your control. The people who thrive here hold themselves to a higher standard than anyone else would hold them to.

We also just want to work with genuinely good people. Warm, reliable, coachable, and easy to work with. That matters to us as much as anything else.

Location

This role requires 5 days per week office attendance in our beautiful Union Square HQ which is located in New York City, NY.

Role Overview

We’re seeking a Forward Deployed Engineer (FDE) who is obsessed with making customers happy! This founding FDE hire operates at the intersection of product engineering and customer success. You’ll be embedded with our most strategic customers, working side-by-side with clients’ engineering and IT teams to scope, implement, and validate solutions using the Voiceops platform.

Unlike traditional Solutions Architects or consultants, you will write production code, shape technical architecture, and meet regularly with your customers to ensure they’re getting the most out of our platform.

You'll work directly with the CEO and across every function. This is a deeply technical building role focused on keeping customers happy! If you want well-defined boundaries, this isn't the right fit. If you want to own major pieces of the customer journey at a company that is processing voice data and driving agentic interactions at a large scale, keep reading.

You’ll be customer-facing from day one, owning:

• Onboarding that lands: Design sequenced rollouts, prove value fast and build repeatable, playbooks so every go-live is genuinely ready

• QA scorecard analysis: Map each item to the customer’s existing QA scorecard a data source: CRM fields, call metadata, transcript content, etc. to catch gaps before they become surprises

• IT & security trust-building: be the person a skeptical IT team actually wants to talk to by providing guidance and troubleshooting that will gain their trust

• Integration improvement loop: develop mastery over finding every place onboarding should be a button click or automation (instead of a manual step) and ship those fixes

• Pilot scoping for future customers: join the customer conversation at the “product yes” stage, map technical requirements and turn ambiguity into a concrete implementation plan before any contract is signed

Professional Requirements

• 5+ years of technical customer success, solutions architect or similar forward deployed engineer experience at a B2B SaaS company

• 3+ Years of Production Experience: You have deep experience building software across the stack. You are comfortable in the JavaScript and TypeScript ecosystem, including NodeJS and React

• 2+ years personally owning customer relationships, partnering with client’s internal teams and driving product usage & retention

• Demonstrated experience thriving within startups or small, scrappy teams

• You’re already using AI tools in your workflow and excited to push further. Comfortable with agentic coding tools, not just chat interfaces

• Currently based in New York within a comfortable commuting distance to Union Square. This position is in office 5 days per week

Perks & Benefits

• Annual Salary range: $150,000 - $200,000 based on experience and education

• Health & wellness: 100% employer-paid insurance premiums for employees with options to add qualifying family members at a low cost

• Flexible Paid Time Off: Unlimited PTO to support work life balance

• Seed-Stage Equity Grant: Get in early and share in the upside as we scale

• 401(k) with Employer Match: Safe Harbor plan with 100% match on the first 3% of your pay and 50% on the next 2%. Contribute at least 5% to maximize your match.

• Life & Disability Coverage: Company-paid life insurance, short-term, and long-term disability.

If this role sounds exciting but you’re not sure you check every box, we encourage you to apply! The best candidates often don’t fit a job description perfectly. We care most about curiosity, ownership, and the ability to learn fast. We look forward to hearing from you!

Voiceops is an equal opportunity employer. We do not discriminate based on race, gender, sexual orientation, religion, age, disability, or any protected status. Within the displayed salary range, individual compensation is determined by additional factors, including job-related skills, experience, relevant education or training, business need and market demands. The compensation range is subject to change and may be modified in the future.