Opportunities
With Bonfire-Backed Companies

Founding Customer Success

Location: Palo Alto, CA (On-site)

About Youlify

At Youlify, we are revolutionizing the biggest problem bridging Healthcare and Fintech. We are solving medical billing with AI agents on our leading model and training data to ensure physicians and hospitals get paid faster and more accurately. Our diverse founding team includes an accomplished AI researcher, Cardiac and Emergency Physician Executive and a Fintech Leader who beat Google in enterprise AI search. After our recent fundraising, we are supported by top Silicon Valley investors. If you want to be at the forefront of AI and tackle a real-world healthcare challenge working alongside the best minds in AI, engineering, and healthcare, Youlify is where you belong.

Position Overview

As our first Customer Success hire, you will play a foundational role in shaping our customer experience strategy, ensuring adoption, and driving retention. You’ll work directly with our COO and collaborate cross-functionally with product, sales, marketing, and engineering to create a world-class customer journey.

If you’re excited about building from scratch, wearing multiple hats, and evolving into a leadership role in product or operations, this is the perfect opportunity.

What You’ll Do

• Own the entire customer success lifecycle – from onboarding to adoption, engagement, and expansion.
• Develop and implement customer success playbooks to ensure seamless onboarding and continuous value realization.
• Act as the voice of the customer, collaborating with product, sales, and engineering to improve the user experience.
• Design and build the customer success function, including hiring and setting up processes as we scale.
• Provide hands-on customer support and create scalable solutions to improve response times.
• Develop and track key customer success metrics, ensuring high retention and satisfaction rates.
• Leverage AI tools to streamline customer interactions, automation, and proactive support.
• Identify upsell and expansion opportunities, working closely with sales.
• Be a key strategic partner in defining our customer engagement strategy at an early stage.

What We’re Looking For

• Bachelor's degree in Business, Computer Science, Engineering, or a related field (or equivalent experience).
• 3+ years of experience in customer success, product operations, account management, or a related role, preferably at a startup where you've built or scaled customer-facing processes.
• Strong technical aptitude and ability to understand AI-powered solutions and how customers interact with them.
• Passionate about building processes from scratch in a startup environment.
• Strong at cross-functional collaboration, working closely with product, sales, marketing, and engineering.
• Exceptional problem-solving skills with a proactive, solutions-oriented mindset.
• Ability to thrive in ambiguity and take ownership of complex challenges.
• Excellent communication skills and a customer-first mentality.
• Bonus: Experience in SaaS, AI, or enterprise software. Experience with no-code / low-code AI tools.

Why Youlify?

• Competitive salary & meaningful equity – Be part of the founding team and share in the company’s success.
• Work on a mission-critical problem – Directly impact the lives of physicians and patients, and improve the broken U.S. healthcare payment system.
• Top-tier team & mentorship – Work alongside world-class engineers, AI researchers, and healthcare experts.
• Startup culture with stability – Move fast and build innovative tech with the backing of top Silicon Valley investors.
• Great benefits plan - 100% employer-paid premium medical, dental, and vision coverage for employees
• Lunch included – Enjoy daily company-provided meals at no cost.
• Gym on site – Stay healthy and active with access to an on-site fitness center at no cost.

🚀 If you want to make a real-world impact and build something that matters, we want to hear from you.

📩 Apply now (careers@youlify.com) and help us transform healthcare billing with AI.