Opportunities
With Bonfire-Backed Companies

Product Operations

Location: Palo Alto, CA (5 Days On-site)

About Youlify

At Youlify, we are revolutionizing the biggest problem bridging Healthcare and Fintech. We are solving medical billing with AI agents on our leading model and training data to ensure physicians and hospitals get paid faster and more accurately. Our diverse founding team includes an accomplished AI researcher, Cardiac and Emergency Physician Executive and a Fintech Leader who beat Google in enterprise AI search. After our recent fundraising, we are supported by top Silicon Valley investors. If you want to be at the forefront of AI and tackle a real-world healthcare challenge working alongside the best minds in AI, engineering, and healthcare, Youlify is where you belong.

Position Overview

As our first Product Operations hire, you’ll own the design and implementation of the systems that power both the customer experience and our internal operational excellence. You will lead customer onboarding end-to-end, build repeatable processes, and ensure the quality and reliability of our product through hands-on QA.

You’ll work directly with our COO, product team, and engineering team to bring clarity, structure, and speed to everything from new customer go-lives to internal coordination across product, engineering, and customer success. And for the right candidate, this role can evolve into owning both Product Operations and Customer Support and building that function from scratch.

If you're organized, obsessed with efficiency, and love turning chaos into systems, this is your role.

What You’ll Do

• Own and lead customer onboarding from end to end, ensuring every client launches smoothly and efficiently.
• Design and implement scalable, repeatable operational processes for both external customer journeys and internal coordination.
• Develop onboarding playbooks, checklists, templates, and dashboards to track time-to-value and success metrics.
• Lead and manage product QA processes—creating structured testing plans, coordinating with engineering, and driving resolution of bugs and inconsistencies.
• Collaborate cross-functionally to ensure onboarding readiness, issue triage, and continuous improvement based on feedback.
• Serve as the operational glue between Product, Engineering, Success, and Sales—ensuring projects are scoped, tracked, and executed with clarity.
• Establish best practices for internal tooling and documentation to reduce manual overhead and increase transparency.
• Bring strong project management discipline to fast-moving initiatives—set timelines, manage dependencies, and unblock teams.
• Option to build and scale our support motion, including processes, tools, and team structure, as we grow.

What We’re Looking For

• Bachelor’s degree in Business, Engineering, Computer Science, or related field—or equivalent hands-on experience.
• 3+ years of experience in product operations, onboarding, implementation, or business operations—preferably at a fast-paced startup.
• Track record of owning complex operational workflows
• Excellent organizational and project management skills—you bring structure to ambiguity.
• Experience building or optimizing operational processes that scale across teams and systems.
• Familiarity with QA workflows, testing plans, and managing product quality in early-stage environments.
• Strong cross-functional communication skills—able to connect technical and non-technical teams.
• Bonus: STEM background
• Bonus: Experience in SaaS, AI, healthcare, fintech, or customer support tooling.

Why Youlify?

• Competitive salary & meaningful equity – Be part of the founding team and share in the company’s success.
• Work on a mission-critical problem – Directly impact the lives of physicians and patients, and improve the broken U.S. healthcare payment system.
• Top-tier team & mentorship – Work alongside world-class engineers, AI researchers, and healthcare experts.
• Startup culture with stability – Move fast and build innovative tech with the backing of top Silicon Valley investors.
• Great benefits plan - 100% employer-paid premium medical, dental, and vision coverage for employees
• Lunch included – Enjoy daily company-provided meals at no cost.
• Gym on site – Stay healthy and active with access to an on-site fitness center at no cost.

🚀 If you want to make a real-world impact and build something that matters, we want to hear from you.

📩 Apply now (careers@youlify.com) and help us transform healthcare billing with AI.