Youlify Product Manager - Forward Deployment Palo Alto, CA · Full time Company website

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Youlify is an AI revenue cycle management company, built by physicians for physicians. Shaped by our physician founder and built by AI experts with CPC and CPB oversight, our platform deeply understands medical billing, automating revenue cycle management (RCM) and delivering actionable insights for independent practices. We go beyond efficiency — helping doctors maximize revenue, reclaim time, and refocus on exceptional patient care.

At Youlify, our mission is to transform the financial health of medical practices and healthcare systems with AI. We deliver end-to-end revenue cycle management (RCM) solutions. We help healthcare organizations increase revenue, reduce costs, and streamline operations by replacing outdated billing agencies with an AI-powered platform.

This is an incredibly exciting time to join Youlify as we scale rapidly, from serving individual medical groups to expanding to enterprise healthcare systems. Backed by top Silicon Valley investors, we are building the future of healthcare financial infrastructure.

Location: Palo Alto Onsite

Employment Type: Full-Time

Experience Level: Mid-Senior level

About the Role

We’re looking for a Product Manager (Forward Deployment) who thrives at the intersection of product, operation, customer success, and engineering. You will work directly with customers to understand their workflows, identify key automation opportunities, and translate their operational needs into scalable product capabilities on Youlify’s core AI platform. This role blends strategic deployment and product ownership: you’ll be the bridge between customers and our engineering teams - mapping real-world healthcare operations into powerful AI-driven workflows. You’ll own the product onboarding journey, ensure successful customer adoption, and drive expansion into new AI agent capabilities.

What You’ll Do

• Act as the customer’s voice: Deeply understand customer workflows, logic, and needs in medical billing and healthcare operations.
• Translate needs into product: Convert customer requirements into clear product specs that guide engineering and expand Youlify’s AI Agent capabilities.
• Lead forward deployments: Drive successful onboarding and implementation of Youlify’s platform for new customers, ensuring rapid adoption and measurable impact.
• Bridge product and engineering: Collaborate with engineers to design, test, and deploy agentic workflows and automations tailored to customer use cases.
• Drive continuous improvement: Gather feedback from deployments to refine platform capabilities, improve usability, and identify new product opportunities.
• Document with clarity: Create comprehensive specifications, process maps, and deployment documentation that ensure repeatability and scalability.
• Partner cross-functionally: Work closely with Operations, Customer Success, and AI Engineering teams to ensure every new feature or deployment delivers end-to-end value.

Skills & Qualifications

• 5+ years of product or deployment experience in SaaS, healthtech, or operations-focused platforms.
• Proven success in customer-facing product or implementation roles (e.g., forward deployment, solutions engineering, or product implementation).
• Strong understanding of healthcare operations, medical billing, or RCM workflows.
• Experience building or managing AI products. Familiar with vibe coding and general AI capabilities.
• Exceptional ability to analyze complex workflows and translate them into scalable systems and logic.
• Comfortable working in fast-moving, ambiguous environments with high ownership and accountability.
• Excellent communication and stakeholder management skills; able to align technical and non-technical teams.
• Preferred: Experience in operationally heavy platforms (e.g., logistics, delivery, healthcare operations, or enterprise service delivery).

Why Join Us?

• Competitive salary & meaningful equity – Be part of an early stage team and share in the company’s success.
• Work on a mission-critical problem – Directly impact the lives of physicians and patients, and improve the broken U.S. healthcare payment system.
• Top-tier team– Work alongside world-class engineers, AI researchers, and healthcare experts.
• Startup culture with stability – Move fast and build innovative tech with the backing of top Silicon Valley investors.
• Great benefits plan - 100% employer-paid premium medical, dental, and vision coverage for employees
• Lunch/Dinner included – Enjoy daily company-provided meals at no cost, on-site employees only.
• Gym on site – Stay healthy and active with access to an on-site fitness center at no cost.

Equal Opportunity

Youlify is an Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more.