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DSO/Enterprise Customer Success Manager

Zuub

Zuub

Customer Service, Sales & Business Development
Remote
Posted on Saturday, May 4, 2024

Ready to join the Zuub team?

Zuub is a top VC-backed startup with bold plans to improve the lives of our clients and their patients. Our platform is used daily by thousands of offices and tens of thousands of patients every day. For our DSO/Enterprise clients, Zuub is an integral part of the clinic / patient relationship and our DSO CS Team is dedicated to ensuring that all stakeholders are able to get the most out of Zuub every day. If you thrive on championing for your client(s), hyper communicating internally and externally,If you are passionate about helping real, hard-working people in healthcare, love tech and aren’t afraid of a challenge, and want to realize your maximum potential, then our DSO CS team is where you belong!

What You’ll Do

  • Responsible for managing a portfolio of DSO accounts (think corporate/enterprise dentistry for those outside of the industry)
  • Accountable for retention and growth of your accounts
  • Build and maintain relationships with client stakeholders at all levels from C suite to front office staff
  • Proactively monitor, analyze and work with the client to maximize value and utility of Zuub
  • Triage requests/issues from clients and work with cross functional teams to resolve
  • Delight clients with outstanding customer service and professionalism
  • Document all interactions with clients and internal stakeholders in our CRM
  • Work cross functionally with Sales, Implementation, Technical Support, Product and Engineering

What You’ll Bring

  • Bachelors Degree or equivalent experience
  • 5+ years of hands on Customer Success or Account Management experience demonstrating increasing levels of responsibility and/or account growth
  • Smooth and clear communication skills across written, voice and in person interactions
  • Expertise in managing multiple competing priorities while keeping client and internal stakeholder informed of progress
  • Ability to broach and navigate difficult conversations with clients and internal teams with a solution focused approach
  • Proven track record of high customer satisfaction, retention rates and account net revenue growth
  • Dental domain experience is a plus
  • Maniacal passion for documentation and communication
  • Self-starter that thrives in an entrepreneurial, fast-paced environment with the demonstrated capacity to lead, motivate and work well with others

What We Offer

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

  • Remote work – access to professional environment required
  • As a key new hire you will be part of the stock options pool. When we win, you win!
  • Flexible time off with ample learning and development opportunities to continue growing your career.
  • Health benefits: Company-sponsored medical, dental, and vision
    401K

Compensation

  • $80-$110k depending on experience
  • Participation in CS bonus program
  • Participation in employee stock option pool
Job Type: Full Time
Job Location: Remote