Fight the scam epidemic. Build something that matters.

At SilverShield, we're restoring trust where it matters most.

We make it easy to spot and stop scams and fraud, starting with Older Adults who are hit the hardest.

We’re looking for a Customer Success & Operations lead to activate and run our most important customer relationships. These include large, high-visibility deployments with public-sector, nonprofit, financial, and institutional partners.

This role is about execution, strong relationships, and being close to customers. You’ll operate like a forward-deployed owner: meeting partners in person when it matters, owning launches end-to-end, feeding real-world insights back into product, ensuring deployments actually work, and helping build the operating muscle that lets us scale.

For someone who proves they can do it, this role offers a path to leadership as the company scales.

What you’ll do

• Own activation and rollout for high-profile, multi-stakeholder deployments
• Regularly meet partners in person to run presentations, trainings, and working sessions
• Act as the primary post-contract owner, from launch through steady-state usage
• Work closely with product and engineering to unblock customers and shape what we build
• Help define repeatable customer success processes as we scale

You Might Be a Fit If...

• You’ve owned customer-facing work end-to-end in a fast-moving environment (customer success, operations, partnerships, programs, or similar)
• You’re comfortable meeting partners in person, running presentations, and building trust in the room
• You handle complex, multi-stakeholder relationships with confidence and good judgment
• You have a strong bias for action and are comfortable taking ownership
• You like being close to customers and using what you learn to influence product and execution
• You want real ownership and to work directly with a founding team
• You care about doing well while doing good

Bonus points for experience in government, financial institutions, nonprofits or payments.

We have real customers, live deployments, and strong momentum. This is a chance to make sure the work actually lands and has impact.

Let’s become the trust broker our society needs.

Apply or reach out to [email hidden]