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Head of Customer Success

Topline Pro

Topline Pro

Customer Service, Sales & Business Development
Posted on Monday, May 15, 2023

Head of Customer Success

About Topline Pro

We’re building AI powered Shopify for service businesses. We help service pros (e.g., roofers, landscapers, painters) acquire direct business, fast. Up and running within minutes using Gen AI, our digital storefront products help pros get discovered, trusted, and booked repeatedly.
Topline Pro is co-founded by Nick Ornitz (CEO) and Shannon Kay (CPO) with an excellent team of 15+ rockstars with plans to expand to more than 30 team members in 2023. We serve over 1,000 local service businesses, and were named as one of the 2023 top 50 Tech Companies building for SMBs.
We're YC-backed and well funded with several years runway, and we’ve experienced rapid growth in 2023. We're looking for an experienced Customer Success leader who is excited to build out a world class CX/CS team.
We care deeply about a culture that is inclusive and equitable for people of all backgrounds and experiences. We particularly encourage people from communities that tend to be underrepresented to apply, including but not limited to women, people of color, and people who identify as LGBTQ+.
We believe “great candidates” do not come about through simply a checkmark next to past experiences. We believe in hiring people not just skills. Even if you do not check every box but find excitement at the prospect of working with us in this capacity, please apply.

What you'll do

Lead and build out our CX / CS teams
Manage individual priorities, deadlines, and deliverables
Work closely with our sales, product, ops, and engineer team to implement improved processes
Speak with our customers daily and maintain a close connection
Track CX / CS metrics and identify initiatives for continuous improvement
Report to and work with the CEO directly along with the CPO

🎯 What we're looking for

4+ years experience in customer success or related role
Experience leading a team (2+ members)
Excellent problem-solving skills to address dynamic, complex problems early
Excellent written and verbal communication skills

🤗 Who you are

Team player with a passion for learning
You are energized by ambiguity
Goofball who loves having fun

🙌 What we offer

Competitive cash compensation ($110-$130K) and equity package
Full Medical, Dental and Vision Health Coverage
Computer and workspace enhancements
Monthly stipend for mental and physical health
401(k) plan
Unlimited vacation, 7 company holidays including election day, and 1 personal volunteer day a year
Fun-filled team that doesn’t take themselves too seriously, including virtual cameos from the team dog mascots Caro and Alta

🌎 Where you'll work

We're a hybrid team with presence in Boston and NYC. Preference is for at least 4 days per week in the Boston office. You can view our website at toplinepro.com.

How to apply

Email your LinkedIn + Resume (if up to date) to our Co-Founder & CEO - nick@toplinepro.com